The Astroverse Logo

Updated and effective as of April 2024

These Billing Terms describe how payments for subscriptions, one-time purchases of PDF files, and purchases of chat credits are handled on The Astroverse's website and web application ("the Service").

1. PRICES AND TAXES

The User can purchase a subscription, a one-time PDF, or chat credits directly on our Service. The current prices for these are clearly displayed before purchase. All prices listed on the Service include any applicable taxes where required by law.

We offer automatically renewing subscriptions that provide regular access to member content and features, as well as one-time purchases of specific digital products such as PDF horoscopes and credits for use in chat with psychics.

Prices may change from time to time. Any price changes for subscriptions will be communicated in accordance with applicable law. We encourage the User to review prices carefully before each purchase.

2. TRIAL PERIOD

We may offer a 7-day trial period for our subscription service. Unless you cancel the subscription at least 24 hours before the trial period ends, you will automatically be charged the price for the selected subscription plan, as stated on the checkout page.

During the 7-day trial period, you get access to member benefits as well as an included PDF horoscope as described in the offer. Please note that if a trial period is offered, this will be stated explicitly on the checkout page before purchase.

3. PURCHASE PROCESS (SUBSCRIPTION, PDF, CREDITS)

To make a purchase, the User must follow the ordering process, which typically involves the following steps:

  • Step 1: Onboarding/Questionnaire: The User answers questions to help us personalize the experience. After this, the User is presented with options to purchase Services (e.g., start a trial, buy a PDF, buy credits).
  • Step 2: Service Selection and Payment: The User selects the desired Service (trial subscription, specific PDF, number of credits) and payment method (e.g., card payment). The User must enter their email address and payment details. Once payment is completed (or the trial begins), a confirmation page is displayed, often with access instructions.
  • Step 3: Order Confirmation: The User receives an email with a summary of the purchase and instructions on how to access the Service (e.g., login details, link to PDF download, information about credits). The User is responsible for saving this email.

By clicking the button to confirm the order, the User is deemed to have accepted the contents and terms of the order, including the payment obligation and the stated prices.

We use third-party payment processors (e.g., Stripe) to handle payments. We do not store your full card details. We are not responsible for any errors made by the payment processor. We recommend that you review the payment processor's terms and conditions.

4. PAYMENT METHOD

The User authorizes Vista Labs LLC (via our payment processor) to charge the applicable fees through the selected payment method at the time of purchase or after the trial period ends for subscriptions.

5. CANCELLATION OF SUBSCRIPTION

Subscriptions automatically renew at the end of each subscription period (monthly) at the then-current price for the selected plan, until the User cancels.

To avoid being charged for the next subscription period, you must actively request cancellation of the subscription at least 24 hours before the end of the current trial period or subscription period.

PLEASE NOTE! Deleting The Astroverse app from your device does not cancel your subscription. You must actively follow the cancellation procedure to stop future charges.

See our Return and Refund Policy for information about any refunds.