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Return and Refund Policy

Updated and effective as of April 2024

This Return and Refund Policy describes how users can cancel a subscription and request a refund for purchases made on The Astroverse's website or web application (the "Service"). This policy is an integral part of and subject to our Terms of Use, unless otherwise stated therein.

1. HOW TO CANCEL YOUR SUBSCRIPTION

If you wish to cancel your subscription, please follow the instructions at [insert link to cancellation page]. Your subscription will be stopped automatically once you submit the form via the link. You can also send us a request to cancel the subscription no later than 24 hours before the end of your trial period or your current paid subscription period. We will process your request and send you instructions to avoid future charges. More information about subscriptions can be found in our Billing Terms.

2. HOW TO REQUEST A REFUND

If you have canceled your subscription in accordance with Section 1 of this policy, but the subscription fee was nevertheless charged to your account for technical reasons, you may submit a refund request to us that meets the following criteria:

  • You made the purchase directly on our website or web app;
  • You contacted us by email within 14 days of your initial purchase and before the end of your subscription period;
  • In addition to a refund request and meeting points a) and b), please send a written application to support@theastroverse.app containing the following information:
    • The email address associated with your purchase;
    • Payment method (e.g. the card type used for the purchase);
    • The payment date;
    • Payment receipt or other proof of payment;
    • A brief explanation of the need for a refund (e.g. a technical billing error after timely cancellation).

PLEASE NOTE! Only meeting the above requirements entitles you to a full refund under this policy for your last subscription cycle in the event of a technical billing error. For clarity, this policy does not apply in other cases, for example for personal reasons (you don't like the product, etc.) or financial reasons (you didn't expect to be charged, that the trial would convert to a subscription, that the subscription would renew automatically, etc.).

This Return and Refund Policy does not apply to purchases made through the App Store or Google Play (if applicable), to subscription renewals (unless there is a technical billing error as described above), to purchases of individual PDF files, or to purchases of chat credits, unless the digital content purchased is defective.

We will review your application and notify you (by email) whether your application is approved. If the application is approved, your refund will be processed and the amount will automatically be credited to your credit card or the original payment method, typically within 30 days.

3. RIGHT OF WITHDRAWAL (EU/EEA RESIDENTS)

If you are a resident of the EU/EEA, you have the right to withdraw from the agreement to purchase digital services (e.g. a subscription) free of charge and without giving any reason within fourteen (14) days from the date the agreement is entered into (the "withdrawal period").

However, the right of withdrawal does not apply if the supply of the service has begun with your prior express consent and your acknowledgment that you thereby lose your right of withdrawal. WHEN YOU START A SUBSCRIPTION OR A TRIAL WITH THE ASTROVERSE, YOU EXPRESSLY CONSENT TO THE SUPPLY OF THE SERVICE BEGINNING IMMEDIATELY, AND YOU ACKNOWLEDGE THAT YOU LOSE YOUR RIGHT OF WITHDRAWAL AS SOON AS THE SERVICE IS MADE AVAILABLE TO YOU.

When purchasing one-off digital content (such as a PDF file or chat credits), you expressly consent to the content being made available to you immediately. As a result, you lose your right of withdrawal as soon as delivery has begun (e.g. when the PDF is available for download, or the credits have been added to your account), and you will not be entitled to a refund unless the digital content is defective.

If you wish to exercise your right of withdrawal (where applicable, e.g. within 14 days and before the service has begun with your consent), you must inform us via support@theastroverse.app.

IMPORTANT STATEMENT

In general, if you do not meet the conditions of our Return and Refund Policy as described above, the fees you have paid are non-refundable and cannot be exchanged, unless otherwise stated herein or required under applicable law (e.g. for defective digital content).

However, we may consider specific refund requests on a case-by-case basis and grant them at our sole discretion.

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