Privacy Policy

Updated and effective as of April 2024

Thank you for choosing to be part of The Astroverse community!

This Privacy Policy describes how Vista Labs LLC ("we", "us", "our"), with registered address at 1309 Coffeen Ave STE 1200, Sheridan, WY 82801, USA, collects, uses, stores, transfers and discloses personal data from our Users ("you", "your") in connection with our website and web application (the "Service").

We take your privacy seriously. Please read this policy carefully to understand your rights and our obligations regarding your personal data. "Personal data" means any information relating to an identified or identifiable natural person.

BY USING THE SERVICE, YOU ACCEPT THIS PRIVACY POLICY AND CONFIRM THAT YOU ARE AT LEAST 18 YEARS OLD. If you do not accept this policy, you may not use the Service.

We may update this Privacy Policy from time to time. Material changes will be communicated via the Service or by email.

Questions can be directed to support@theastroverse.app.

TABLE OF CONTENTS

1. Categories of personal data, purposes of processing and legal basis
2. Cookies and tracking technologies
3. Third parties that process personal data
4. Retention period for your personal data and security
5. Your rights regarding personal data (GDPR)
6. Your U.S. state privacy rights (California / CCPA & CPRA)
7. Age restrictions
8. Contact information (Data Controller)

1. CATEGORIES OF PERSONAL DATA, PURPOSES OF PROCESSING AND LEGAL BASIS

When you use our Service, we may collect and process various types of personal data for legitimate purposes. Here is an overview:

Other Purposes and Legal Bases:

• Compliance with legal obligations: Processing may be necessary to comply with legal requirements (Legal obligation, Art. 6(1)(c)).
• Prevention of fraud and abuse: Securing the service and protecting against illegal activity (Legitimate interest, Art. 6(1)(f)).
• Marketing communications: Sending newsletters or offers by email (Consent, Art. 6(1)(a)). You can unsubscribe at any time.

2. COOKIES AND TRACKING TECHNOLOGIES

We and our third-party partners (e.g. analytics and marketing providers) use cookies and similar technologies (e.g. pixels, web beacons) to collect information about your interaction with the Service.

• Necessary Cookies: Used for basic functionality such as login and security (Legal basis: Legitimate interest).
• Functional Cookies: Remember your choices to provide a more personalized experience (Legal basis: Consent).
• Analytics Cookies: Help us understand how the Service is used so we can improve it (e.g. Google Analytics, PostHog). The information is often aggregated or pseudonymized (Legal basis: Consent).
• Marketing Cookies: Used to show relevant ads on other platforms (e.g. Google Ads, Facebook Ads) and measure the effectiveness of our campaigns (Legal basis: Consent).

You can manage your cookie preferences via our cookie banner/settings and/or via your browser settings. Note that disabling certain cookies may affect the functionality of the Service.

You can learn more about cookies at:

• www.allaboutcookies.org
• www.youronlinechoices.com/den/
• Google Analytics Opt-out: https://tools.google.com/dlpage/gaoptout

3. THIRD PARTIES THAT PROCESS PERSONAL DATA

We may share your personal data with the following categories of third parties (data processors) in order to provide and improve the Service:

• Hosting providers: For storing data and operating the Service (e.g. AWS, Google Cloud).
• Payment processors: For securely processing your payments (e.g. Stripe).
• Analytics tools: For analyzing user behavior and improving the Service (Google Analytics, PostHog).
• Marketing and Advertising partners: For showing ads and measuring marketing effectiveness (Google Ads, Facebook Ads). These partners may collect data via their own SDKs or pixels based on your consent.
• Support tools: For handling customer support (if applicable, e.g. Zendesk, Intercom).
• Psychics (if applicable as independents): If psychics operate as independent contractors, limited, necessary data may be shared to enable the chat feature under a data processing agreement.
• Authorities: If we are legally obligated to disclose information.

We enter into data processing agreements with our third-party vendors to ensure that they process your data securely and in accordance with GDPR.

Data transfer: Some of these third parties may be located outside the EU/EEA (e.g. in the United Kingdom or the United States). When we transfer data to countries outside the EU/EEA, we ensure that there is a valid transfer basis, such as the European Commission's Standard Contractual Clauses (SCCs) or an adequacy decision (e.g. for the United Kingdom).

4. RETENTION PERIOD FOR YOUR PERSONAL DATA AND SECURITY

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including to provide the Service, comply with legal obligations (e.g. bookkeeping laws) and resolve disputes.

In general, we retain your data for as long as you have an active account with us, and for a reasonable period thereafter (e.g. up to 24 months after inactivity) to enable reactivation or to handle any follow-up questions, unless the law requires a longer period.

We take appropriate technical and organizational security measures to protect your personal data against unauthorized access, loss, misuse or alteration. This includes encryption, access controls and pseudonymization where applicable. However, no data transmission over the internet is 100% secure.

5. YOUR RIGHTS REGARDING PERSONAL DATA (GDPR)

As a data subject in the EU/EEA, you have the following rights under the GDPR:

• Right of access: You have the right to access the personal data we process about you and to receive a copy of it.
• Right to rectification: You have the right to have inaccurate personal data about you corrected.
• Right to erasure ('the right to be forgotten'): You have the right to have personal data about you erased under certain conditions (e.g. if the data is no longer necessary).
• Right to restriction of processing: You have the right to request restriction of the processing of your personal data under certain circumstances.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used and machine-readable format and to have this data transferred to another data controller, where processing is based on consent or contract.
• Right to object: You have the right to object to the processing of your personal data when the processing is based on legitimate interests. You have an unconditional right to object to processing for direct marketing.
• Right to withdraw consent: If processing is based on your consent, you have the right to withdraw your consent at any time. This does not affect the lawfulness of processing based on consent before the withdrawal.
• Right to lodge a complaint: You have the right to lodge a complaint with the relevant supervisory authority; in Denmark this is the Danish Data Protection Agency (www.datatilsynet.dk).

To exercise your rights, please contact us at support@theastroverse.app. We will process your request in accordance with applicable law, typically within 30 days.

6. YOUR U.S. STATE PRIVACY RIGHTS (CALIFORNIA / CCPA & CPRA)

This section applies to residents of California and supplements the information above. It is provided under the California Consumer Privacy Act, as amended by the California Privacy Rights Act ("CCPA/CPRA"). For the purposes of this section, the business responsible for your personal information is Vista Labs LLC, 1309 Coffeen Ave STE 1200, Sheridan, WY 82801, USA.

Categories of personal information we collect and why

In the preceding 12 months, we have collected the following categories of personal information (as defined by the CCPA/CPRA). For full details and examples, see Section 1 above.

• Identifiers: e.g. name/nickname, email address, IP address, and online identifiers. Purpose: creating and managing your account, delivering purchased products, communication, and support.
• Commercial information: e.g. subscriptions, PDFs and credits purchased, payment method type and last 4 digits, and payment dates. Purpose: processing payments and delivering the Service.
• Internet or network activity: e.g. pages visited, features used, clicks, and session duration. Purpose: operating, securing, analyzing, and improving the Service.
• Geolocation data: approximate location (country/region) derived from your IP address. Purpose: functionality, analytics, and security.
• Profile and inference data: e.g. date, time and place of birth, gender, marital status, goals, and questionnaire answers used to generate horoscopes and personalize your experience. Purpose: delivering and personalizing the Service.
• Customer records and communications: e.g. the content of messages you send to support. Purpose: handling support inquiries and improving the Service.

We collect this information from you directly, automatically through your use of the Service, and from service providers such as our payment, analytics, and advertising partners. We retain each category for the periods described in Section 4. We do not knowingly collect personal information from anyone under 18 years of age.

Your California rights

• Right to know / access: You may request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources, the business or commercial purpose for collecting it, and the categories of third parties with whom we share it.
• Right to delete: You may request that we delete the personal information we have collected from you, subject to certain exceptions permitted by law (for example, to complete a transaction, comply with a legal obligation, or detect and prevent fraud).
• Right to correct: You may request that we correct inaccurate personal information we maintain about you.
• Right to opt out of sale or sharing: You have the right to opt out of the "sale" or "sharing" of your personal information, including sharing for cross-context behavioral (targeted) advertising.
• Right to limit use of sensitive personal information: Where applicable, you may request that we limit the use and disclosure of sensitive personal information to what is necessary to provide the Service.
• Right to non-discrimination: We will not discriminate against you for exercising any of these rights. We will not deny you the Service, charge you a different price, or provide a different level or quality of service because you exercised your rights.

Do Not Sell or Share My Personal Information

We do not sell your personal information for money. However, our use of certain advertising and analytics cookies and similar technologies (see Section 2) may be considered a "sale" or "sharing" of personal information under the CCPA/CPRA because information may be disclosed to advertising partners for cross-context behavioral advertising.

To opt out of the sale or sharing of your personal information, you can: (1) adjust your choices in our cookie banner/settings; (2) enable a recognized opt-out preference signal, such as Global Privacy Control (GPC), in your browser, which we will honor where required; or (3) email us at support@theastroverse.app with the subject line "Do Not Sell or Share My Personal Information."

How to submit a request

To exercise your right to know, delete, or correct, email us at support@theastroverse.app. Please include enough information for us to verify your identity and locate your data (for example, the email address associated with your account) and describe your request. We will not fulfill a request until we have verified your identity, and we will respond within the timeframes required by law.

Authorized agents: You may use an authorized agent to submit a request on your behalf. We may require the agent to provide written, signed permission demonstrating that you authorized them to act for you, and we may require you to verify your own identity directly with us or to confirm that you provided the agent permission.

Other U.S. state residents: This section is primarily directed at California residents. If you are a resident of another U.S. state that has enacted a comprehensive consumer privacy law (for example, Virginia, Colorado, Connecticut, Utah, Texas, or Oregon), you may have similar rights, including the rights to access, correct, delete, and obtain a copy of your personal information, and to opt out of targeted advertising and the sale of personal information. To exercise these rights, please contact us at support@theastroverse.app.

7. AGE RESTRICTIONS

The Service is intended for individuals who are 18 years of age or older. We do not knowingly collect personal data from individuals under 18 years of age. If we become aware that we have collected personal data from a person under 18 years of age without valid consent, we will take steps to delete this information.

8. CONTACT INFORMATION (DATA CONTROLLER)

The data controller responsible for the processing of your personal data is:

If you have questions or concerns regarding this Privacy Policy or our processing of your data, you are welcome to contact us.

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